10 Questions to Ask Your Current CCTV Monitoring Supplier

CCTV Monitoring

No one wants to have to think about potentially being robbed when planning a new business venture, or when taking steps to upgrade an existing one. According to the 2018 National Crime Victimization Survey (NCVS), nearly a quarter of all robberies happen inside businesses.

One great step that every business should take to secure themselves against the threat of burglary, is to have a good CCTV system installed. But having a system in place is only one part of the equation. You also have to ensure that the company that has provided you with a CCTV monitoring system has the ability to monitor your systems properly.

To ensure that your existing CCTV monitoring supplier can keep your business premises safe and secure, here are 10 questions you should ask your current CCTV monitoring company or supplier.

How Much Experience Do You Have in Business Security?

Experience virtually always correlates with better performance and greater professional know-how, in any industry. If your CCTV provider has a solid reputation and years of experience behind them, that's a very encouraging sign.

On the other hand, if they are new on the scene and only have limited experience, you might want to look elsewhere.

Do You Have Specific Industry Experience?

Not all industries are the same, and not all industries have the same security risks and needs. If your CCTV provider understands the risk profile faced by businesses in your industry, they will be able to tailor their services more appropriately. You should always ask if they have specific experience that is directly relevant to you.

What Training and Certifications Does Your Security Technicians Hold?

The highest quality CCTV providers will be chomping at the bit to tell you about their professional certifications, such as ESA and NICET. The reason for this is that these demonstrate that their technicians not only understand how to get the CCTV system up and running but understand the best use case, can help you to monitor effectively and can keep the system current.

How Often Is Your Technology Upgraded?

No technology remains current indefinitely. CCTV systems need to be regularly upgraded, just as computer networks do because new technological innovations arise from time to time, ensuring the capabilities of old tech are superseded. If you keep outdated CCTV in place, you may become more vulnerable over time than other businesses.

If An Incident Occurs, How Do You Respond?

What kind of response does your CCTV Monitoring company have in the event of criminal activity? How do they help you to resolve the situation, and to mitigate repeats?

Among other things, the CCTV monitoring company you are in touch with should alert you immediately, contact law enforcement, and be sure to save the relevant recordings in a secure backup format.

How Can Law Enforcement Contact You?

There is little benefit in having a sophisticated CCTV system in place if you can't effectively coordinate with law enforcement as and when required. Your CCTV Monitoring company needs to be open to communicating with law enforcement, and have open channels for that communication to ensure that any criminal activity that has taken place, can be dealt with swiftly.

Don’t Risk It; Discover the Five Main Things You Should Look for In A CCTV Monitoring Supplier Here

When it comes to your business’s security, don’t take any chances. Discover the five main things you should look for in a CCTV monitoring supplier by reading our guide here.

Alternatively, you can contact a member of the MAC Security team today by using our quick and easy contact form below. You can also get in touch with a member of the MAC Security team today on 0121 271 0149 or by emailing us at info@macsecuritysystems.co.uk. We look forward to hearing from you.