Remote Monitoring

Name: MAC Security Systems
Address: Security House, GK Davis Trading Estate, Hayes Lane, Stourbridge, West Midlands, DY9 8QX, United Kingdom
Telephone: +44 121 271 0149

Remote monitoring is the ideal security solution for all types of properties. This is because In the event of your alarm system being activated, the Alarm Receiving Centre – ARC will immediately make a call to the nominated key holder, so they can take the appropriate action. The remote monitoring centre is manned by highly-trained operatives on a 24-hour / 365 days a year basis, ensuring constant protection day and night. It is fully accredited and operates within the strict guidelines of ISO 9001:2000 as well as BS 5979.

Security system solutions for all types and sizes of property

We provide effective remote monitoring security solutions to our clients through professional system installation, an excellent maintenance service and a 12-month on-site warranty with every system installed. We have a team of qualified and experienced engineers to carry out security installations and to give unlimited advice on property and business security.

At MAC Security Systems, we strive to deliver the best by offering products and services that are both reliable and affordable. Get a free no-obligation site survey and quote from one of our engineers.

Remote Monitoring via an Alarm Receiving Centre (ARC)

Whether you’re looking to protect a commercial, industrial or residential property from intrusions or fire; an alarm is a necessity however, simply having an alarm that sounds when activated doesn’t allow for a practical and timely response to the situation at hand. Nobody is notified (expect maybe for a few disgruntled neighbours), and helpful action is not necessarily taken.

Our high-tech remote monitoring and alarm receiving centre is manned with trained experienced staff who will act quickly in any eventuality. By using versatile Sentinel Plus and Immix Systems we can monitor Intruder Alarms, Fire Alarms and CCTV devices with care and responsibility. Our remote monitoring centre is fully manned 24 hours a day, 7 days a week, 365 days a year and provides fast and secure management of all our client's security systems. Should an incident be detected we can despatch our mobile response officers to manage the situation and ensure the safety of both people and property.

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More Information

Keyholder Response

A keyholder response alarm is an intruder alarm system that’s monitored 24/7 by a third-party alarm receiving centre (ARC). The staff at the ARC react to your alarms activations by contacting you and your predefined list of key holders.

Manned Guarding

Manned guarding activity includes any of the following;

Guarding premises against unauthorised access or occupation, against outbreaks of disorder or against damage.
Guarding property against destruction or damage, against being stolen or against being otherwise taken or obtained.
Guarding one or more individuals against assault or against injuries that might be suffered in consequence of the unlawful conduct of others.

All the above include providing a physical presence, or carrying out any form of patrol or surveillance, as to deter or otherwise discourage it from happening or to provide information, if it happens, about what has happened.

Police Response

In accordance with the association of Chief Police Officers (ACPO) Policy, police in the UK will only offer a response to verified alarm signals from systems which have been granted a Police URN (Unique Reference Number).

With this approach, the Police aim to provide an effective response to genuine intruder alarms. Monitored Systems can only be installed by certificated providers and must be subject to a maintenance agreement. Excess false alarms will jeopardise Police Response.

SSAIB is approved by all UK Police forces, therefore certified providers can obtain police URNs for the systems they install.

Fire Response

Fire authorities ate adopting an approach modelled on the ACPO policy outlined above. To obtain a response from a monitored fire alarm system in the future, you will have to have a URN issued. Only certificated providers can issue URNs and are subject to a maintenance agreement. Excess false alarms will jeopardise Police Response.