Join 100+ pubs across the UK who want trouble-free Security Systems

Sick of Security Maintenance Providers Who Abandon You at 3AM?

Proactive Security System maintenance coupled with remote diagnostics mean your staff can still leave on time if the system just won't set. How?

Our skilled engineers will dial in and reset your system for you... while fixing most problems BEFORE they disrupt your business operations.

All of this on a fixed fee contract! Contact us

Proactive Security Maintenance - Contact MAC

Professional Security Maintenance On Fixed Fee Contracts

NSI Gold

HikCentral
Professional

Single System
Integration

CCTV
Systems

Intruder
Alarms

Access Control
Intercoms

Multi-System
Expertise

Nationwide
Coverage

Fixed Fee
Contracts

Remote
Diagnostics

Proactive
Maintenance

How Substandard Security System Maintenance Is way More Than An Inconvenience To Your Staff...

Your security maintenance company should simplify your operations, not complicate them. Yet most facility managers juggle multiple providers across different sites.

Unreliable CCTV affects licensing requirements, faulty access control creates vulnerabilities and unwanted false alarms put your police response eligibility at risk.

Together this threatens business continuity and may void your insurance... with prices creeping up year after year.

Commercial Security Maintenance On Fixed Fee Contracts

Scheduled Maintenance Will Restore Your Security Standards Across All Your Locations

MAC Security's systematic takeover process begins by bringing neglected systems back in line with NSI Gold maintenance standards. Expect professional maintenance work scheduled to meet your insurance and regulatory obligations.

Whether you operate single or multiple sites, the MAC Network dramatically reduces the risks of substandard maintenance... nationwide. While fixed-fee contracts and transparent pricing keep your FD on side too!

It's an honest, genuine partnership that earns your trust by servicing your Security Systems properly... without fuss. We'll provide all the technical excellence you need from a single point of contact. So your Security Systems keep on doing their job. Day in, day out.

One point of contact for Fire, Security and Electrical

Let's talk... Call us now: 0121 271 0149

Or fill out the form to send us your enquiry. We'll get back to you ASAP!

Why you'll love working with MAC:

MAC Ethos: Honest partnerships that earn your trust
MAC Service: Technical excellence on tap
MAC Network: One contact, nationwide cover
Professional: Accredited & accountable

Professional Security System Maintenance Standards & Requirements

In the UK, Commercial Security Systems are expected to follow recognised British and European standards – not just ‘fit and forget’ installations.

BS EN 62676-4 (CCTV), BS 8418 (detector-activated surveillance), BS 4737 (intruder alarms) and BS EN 60839-11 (access control) set the benchmark for professional maintenance and performance.

Failing to maintain systems in line with these standards can affect insurance cover and how regulators view your arrangements, depending on your policy and sector.

As an NSI Gold-approved company, we maintain your systems in line with these standards and provide clear maintenance reports, so you can show how your obligations are being managed. Before signing with any maintenance provider, ask them to name the standards they’re quoting against and explain how their work meets them.

Fire & Security approvals, qualifications, memberships & partnerships

Understanding Professional Security System Maintenance

What this means for your business...

Intruder Alarm Maintenance

Ideal for: Properties requiring "Grade 1-4" protection per EN 50131 standards, from basic detection to sophisticated perimeter security with police response eligibility.

Key operational benefits: Professional maintenance prevents false activations which risk your police response eligibility. And ensure genuine alerts receive immediate attention. Remote diagnostics identify faults before failures.

MAC earning your trust: We service systems to NSI Gold requirements, even where the original installation wasn’t ideal. If previous maintenance has left your system with issues, we’ll explain what’s needed to bring it back in line and carry out the agreed work at a fair price.

Access Control Maintenance

Ideal for: Commercial premises managing staff access, visitor control and lockdown integration. Critical for sites requiring audit trails and time-based access permissions.

Key operational benefits: Professional maintenance ensures "adjustable access strategies" and "multi-level user management" function reliably. HikCentral integration enables coordinated security response across access points.

MAC earning your trust: Annual maintenance includes credential testing, integration verification and compliance reporting with detailed logs. No hidden charges or unnecessary "upgrades."

Four Stones Gateway Trust - Worcestershire and Shropshire

I have excellent service for MAC security. From the moment they started, their team has been professional, attentive and responsive to our needs.

They always go above and beyond to ensure that everything is handled smoothly.

I couldn’t be more satisfied with their work and would definitely recommend them to others

David Cox, Premises Manager

The Four Stones Gateway Trust, Worcestershire

CCTV System Maintenance

Ideal for: Multi-site operations requiring consistent video evidence and remote monitoring. Essential for licensing compliance in hospitality, retail security and premises requiring police evidence standards.

Key operational benefits: HIK Central Professional enables "centralised management of remote sites" with "maintenance history dashboards" for proactive system health monitoring. Remote diagnostics prevent operational disruption.

MAC earning your trust: We don't oversell upgrades until absolutely needed. If current coverage meets operational needs, we keep it that way. Any additional cameras get transparent pricing without inflated specifications.

Integrated System Management

Ideal for: Operations requiring seamless CCTV, Access Control and intruder system interaction for comprehensive security management and emergency response.

Key operational benefits: Single-platform management through HikCentral Professional eliminates coordination delays between security disciplines. And prevents security gaps during an incident.

MAC earning your trust: One contact manages all your security maintenance with consistent nationwide standards. Fixed-fee contracts eliminate budget surprises while transparent reporting shows completed maintenance work across all systems and sites.

MAC Security's 7 Steps To Effective Scheduled Maintenance...

Step 1: Comprehensive System Assessment

We begin every maintenance relationship with detailed evaluation of your current Security Systems across all sites. Our NSI Gold experienced engineers document existing equipment condition, identify accumulated faults and assess compliance with BS EN 62676-4, BS 8418 and EN 50131 standards. We provide clear, honest reports showing exactly what we’ve found – including issues that may have been missed.

Step 2: Remote Access Implementation

Every system we maintain gets HikCentral Professional remote access capability established if technically possible. This enables our engineers to perform diagnostics and resolve most issues without site visits. We explain clearly which systems can achieve full remote capability and which require periodic physical access - no promises we can't deliver, no nasty surprises.

Step 3: Proactive Monitoring Integration

Our monitoring systems connect to your security infrastructure, providing real-time health status reporting and alert generation before problems disrupt operations. When potential issues are detected, we contact you with explanations of what we've found and recommended actions - transparent communication without technical jargon or manufactured urgency.

Step 4: Scheduled Preventive Maintenance

Regular maintenance visits follow documented schedules based on system complexity and compliance requirements. Our engineers test all detection devices, verify communication links, check power supplies and validate integration functionality. Every maintenance visit includes detailed reporting showing what was tested, what was found and what actions were taken.

Step 5: Immediate Remote Response

When operational issues arise, our multi-tier response system ensures calls are picked up quickly by someone who can help, not left ringing out. HikCentral experienced engineers often resolve problems through remote diagnostics while you're still on the phone. If site visits are required, we provide honest timeframes based on your maintenance contract terms.

Step 6: Systematic Problem Resolution

All maintenance work follows professional standards with proper parts, correct procedures and compliance documentation. We don't rely on temporary fixes instead the focus is on resolving problems properly, with clear documentation of the work we’ve carried out. When work is completed, we provide detailed explanations of what was done and why - earning trust with transparency.

Step 7: Continuous Improvement & Reporting

Every maintenance interaction generates documented reports tracking system performance trends and identifying improvement opportunities. Our fixed-fee contracts include quarterly reviews showing maintenance history, system reliability metrics and recommendations for optimising your security infrastructure. Honest advice that serves your operational needs, not our revenue targets.

I want security maintenance I can rely on

Commercial Lockdown system maintenance for Martyn's Law compliance

3 Reasons Our Clients Stay With Us Year After Year

Fire & Security Partnerships that earn your trust

Honest Partnership That Keeps Pricing Fair

"If I could take £100 off the job, I've charged you £100 too much" - honest pricing is one reason customers leave multi-nationals for us.

We're transparent, family-oriented and actually listen to solve your Fire & Security problems.

One commercial client was quoted nearly £1,000 by a large national for work we'd charge £150 for. They've been with us 3 years and counting.

Sleep soundly: Transparent costs with no surprises, honest equipment recommendations, genuine partnerships that last

Technical Excellence At Your Fingertips

100+ Amber Taverns venues trust us with 3am emergencies because we're setup to respond rapidly.

Where service levels can slip with other providers, our multi-layer call-handling system: office phones → mobiles → virtual PA — means we're available, day and night.

Our engineers are multi-skilled and hold FIA Level 3 qualifications. And, where it’s technically possible, all your sites get remote access so issues can be diagnosed quickly.

Drastically reduced risk of: Missed emergency response, under-qualified engineers or standards slipping over time

Nationwide Fire & Security reach and accountable

Nationwide Coverage with One Point of Contact

When CMT Group asked "Can you deal with Essex, Somerset, Wigan, Scotland?" we said "Of course".

One phone call for our MAC Network of trusted partners,. Same quality work and the same call-out charge... nationwide.

For nationwide pub chains, academy trusts and commercial sites you avoid the usual admin chaos

True accountability: Multiple sites, one contact. We'll hold our hands up and fix any mistakes

Responsive support when you need it - contact us

Businesses and multi-site organisations who value reliable commercial partnerships

Commercial Security Systems Stourbridge West Midlands

Isn’t it time your Fire & Security setup made life simpler?

When you’re responsible for several busy locations - whether schools, hospitality venues or commercial premises - Fire & Security can quickly become more complicated than it should be. Different systems, different contractors and different standards all competing for your attention.

Issues take longer to resolve. Communication becomes fragmented. And the more sites you manage, the harder it becomes to keep everything operating consistently.

That’s where a single, accountable partner makes all the difference - one team co-ordinating your Fire & Security across every site, so things run smoothly instead of slowing you down.

System takeovers without the hassle

Transitions are designed to be smooth and avoid downtime wherever possible. We survey your current systems, test compatibility with your existing equipment and explain every recommendation clearly.

Where remote access is possible, your life becomes much easier - with many issues diagnosed and resolved quickly without a callout, saving you time and minimising disruption.

If upgrades are needed, we’ll explain exactly why - and quote fairly every step of the way.

We switched to MAC security a few years ago and have never looked back.

All engineers are friendly and professional and deliver work of the highest standard... they give us a personal touch with every contact. Holly in the office is so helpful and efficient and MAC have sorted any issue out promptly and effectively and remotely where possible which is so convenient

Zahir and Naseem Ahmed

Finally, uncomplicated Fire & Security support

When you call, you get a real person who listens, understands the issue and takes responsibility for getting it sorted.

Our fixed-price Maintenance contracts stay fixed for the agreed term. MAC is BAFE SP203-1 accredited, NSI NACOSS Gold approved and our engineers are FIA Level 3 qualified. This is the kind of support that removes hassle, not creates it.

We’re proactive too - identifying and fixing smaller issues before they grow into something that could interrupt your operations. And if something isn’t right, we take ownership and put it right quickly. No excuses. Just accountability.

Ask us how much time, money and aggravation you'll save?

Clients stay with MAC year after year because working with us simply feels easier. Straight answers. Clear expectations. One team that genuinely cares about keeping your systems operating properly across every site.

Isn’t it time you removed Fire & Security from your to-do list - and put it into the hands of a team that takes ownership?

Call us to arrange a site survey.

Find out how MAC can help

FAQs About Security System Maintenance

What standards govern professional Security System Maintenance?
How often should Security Systems be professionally serviced?
Can we handle Security System Maintenance internally?
Why is regular Maintenance important for Security Systems under Martyn’s Law?
How often should Security Systems be checked and maintained to meet Martyn’s Law standards?
What's included in professional security maintenance?
How do maintenance costs compare between providers?
What happens when you take over from our previous provider?
Why choose MAC Security for your Security Maintenance?

Security system maintenance for commercial premisesSecurity system maintenance for commercial premises

CCTV system maintenance for businesses in Stourbridge, West Midlands and nationwide UK

What standards govern professional Security System Maintenance?

Security Systems must comply with BS EN 62676-4 for CCTV, BS 8418 for detector-activated surveillance, BS 4737 for intruders and EN 50131 grading. NSI Gold companies work to recognised British and European standards, which is often what insurers look for when assessing security arrangements.

Not every provider holds third-party certification. We provide detailed maintenance reports with every contract, so you can see which recognised standards your systems are maintained against.

How often should Security Systems be professionally maintained?

CCTV is typically serviced annually, with additional periodic checks (often quarterly) recommended for critical systems. Access Control systems are usually serviced annually in line with manufacturer guidance and site risk. Intruder Alarms typically require bi-annual maintenance to support police response eligibility and meet common insurer expectations. Our HikCentral monitoring spots issues between visits allowing us to fix most faults early, before false alarms disrupt your operations and/or compliance.

Can we handle Security System Maintenance internally?

Basic testing? Yes. For full professional maintenance, that’s where we come in.

Insurers and police response schemes usually expect systems to be maintained by independently accredited engineers using specialist equipment and genuine parts. As an NSI Gold company, we meet those expectations and provide the documentation they typically ask for.

Why is regular maintenance important for Security Systems under Martyn’s Law?

Regular testing and maintenance helps ensure CCTV, Alarms and Access Control systems work reliably – whether that’s detecting suspicious behaviour, supporting lockdown procedures or assisting an investigation.

For premises likely to fall within Martyn’s Law once it takes effect, keeping systems in reliable working order will form part of demonstrating that you’re taking proportionate, practical steps to manage security risks

How often should Security Systems be checked and maintained to meet Martyn’s Law standards?

There’s no single ‘Martyn’s Law maintenance interval’ – requirements will depend on your premises, systems and the final statutory guidance once the Terrorism (Protection of Premises) legislation comes into force.

In practice, many organisations adopt quarterly or six-monthly inspections, backed up by daily or weekly in-house checks, so they can show that key systems are being monitored, tested and kept ready for use.

Get professional Security System Maintenance

Commercial security system maintenance Stourbridge West Midlands UK

What's included in your Security System Maintenance contracts?

Comprehensive system inspection across CCTV, Access Control and Intruder Systems. We test all key devices, communications links and power supplies across your system, as defined in your maintenance schedule. Expect compliance docs with your fault fixes. And detailed reports showing what we tested and honest recommendations if repairs or upgrades are needed.

How do Maintenance costs compare between providers?

Many clients come to us after experiencing rising costs and inconsistent service elsewhere.

You'll be surprised how much you could save with our Maintenance contracts. Our fixed-fee means no surprises and no annual increases during the agreed term. We won't oversell upgrades. If your systems work fine, if sensors are better off being fixed rather than replaced we tell you honestly.

What happens when you take over from our previous provider?

We assess everything and document faults from previous maintenance gaps. Where previous issues have been left unresolved, we systematically identify and address them. You get detailed reports on what we've corrected. Every single site gets remote access where technically possible. Making ongoing maintenance easier, more efficient and keeping upgrade costs as low as possible.

Why choose MAC Security for your Security System Maintenance?

We answer when you need us. Fixed-fee contracts with no increases for the term. Nationwide coverage through MAC Network. Our engineers fix most problems remotely, reducing disruption and avoiding unnecessary site visits. And we care enough to actually listen to your problems. Then give you honest answers.

Get professional security system maintenance

Quality Fire & Security equipment we work with day in, day out!

Because your Security doesn't end with alarms...

Commercial CCTV for West Midlands businesses

We offer a comprehensive suite of security services designed and tailored to your unique building or buildings. Ensuring maximum protection and compliance with legislation

Professional Security System Maintenance Your Quick Reference

NSI Gold Accredited - All engineers experienced and properly trained - no subcontracting to unknown quantities

HikCentral Professional - Remote diagnostics capability where technically possible

Multi-System Cover - One contact for one contractor handles everything, nationwide!

Insurance Valid Documentation - Complete certification records make your insurance requirements easy

24/7 Emergency Response - We'll never miss your call, morning, day or night

Compliance Record - Transparent reporting shows exactly what we tested

Parts & Equipment - Honest recommendations - no overselling upgrades

British Standards - BS EN 62676-4 for CCTV, BS EN 60839-11 for Access Control and BS 4737 for Intruder Alarm

Bottom Line: Professional maintenance without the "markup". Expect fixed fees, honest advice and genuine 24/7 remote support. That's the MAC difference that Amber Tavern's trust their 100+ pubs to!

Contact MAC for efficient Security Maintenance at a fair price

Nationwide Cover, From Stourbridge to Scotland

business security fabrication engineer in stourbridge

MAC Network Serves Every Location

The MAC Network supports commercial premises, school estates, MATs, hospitality groups and multi-site portfolios across the UK. It gives you one joined-up approach at every location - with consistent engineering standards, clear documentation and one team supporting everything from our Stourbridge HQ.

We work with a small network of long-standing partners, ensuring dependable scheduling, clear communication and well-organised support wherever your sites are based.

If an issue can’t be resolved remotely, we arrange the nearest qualified engineer. You can expect the same call-out charge whether you're around the corner or up in Scotland.

Multi-site organisations — from national hospitality groups to education estates to commercial portfolios — rely on the MAC Network to keep their Fire & Security systems running smoothly across all their locations.

Serving Clients Across the UK

Earning your trust and building a Fire & Security partnership that lasts the test of time!

Responsive: Experienced engineers on call whenever you need us. 100+ pubs nationwide rely on our 3am response

Accredited: BAFE and NSI Gold approved.Experienced engineers just a call away

Honest and transparent: We don't lock out panels, so you’re not tied in. Instead, we make it easy if you ever choose to leave

Committed: We won't promise the world and let you down. We deliver what we say we will

Accountable: If there's an issue we hold our hands up and put it right. Fast

Remote diagnostics: When technically feasible, we dial in, diagnose and fix most issues while you sleep. So your staff can go home

Consistency: Multiple sites, one contact handles everything. Same quality. Same price, from Stourbridge to Scotland

Predictable pricing: Fees fixed across the length of your Maintenance contract, no more "price creep"

Reliable: Sorting out the issues that build up when systems haven’t been maintained properly

Build lasting partnerships: Because we exist to make your Fire and Security simple and painless

Tell me more. How can MAC help us?

No fuss - just straightforward support.

We wanted a new intruder alarm on our store premises

Hayley organised the installation at a date and time to suit, the install team arrived and... the work was completed before 10.30am and that included the clean up

I have no hesitation in recommending Mac Security Systems for a monitored alarm, they are an excellent, affordable and quality family run business

Steve Jones

Business Owner

I have been a customer of MAC Security since the start way back in 2014 and still am as they are my family.

The attention to detail and the equipment provided is second to none, the team are polite, efficient and knowledgeable and the service plans reasonable and thoroughly recommended.

Don't go anywhere else!

Kate Boswell

One Call. Everything Sorted. Nationwide.

Send us your contact details and a brief overview of what help you need. One of our experienced team members will get back to you ASAP

Call MAC now

Phone us: 0121 271 0149

Email: info@macsecuritysystems.co.uk

Holly in Office. MAC Security Systems limited