MAC Security Systems
Reliable 24/7 Support, on hand to help keep your hospitality business safe, secure and running like clockwork

100+ Pubs Trust Us With Their 3 AM Emergencies 

Amber Taverns chose MAC because we’re set up to respond when we're needed. No staff hanging around for hours. No chasing. No excuses.

So when your alarm won't set at closing time, our remote engineers fix it - and MOST other issues - within minutes. So your staff can go home on time.

We pick up when you call – day or night. Get in touch

24/7 Fire & Security support for hospitality chains and single sites

NSI Gold

NSI Gold

fire safety - mac security bafe accreditation

BAFE

Hospitality - Pub Chains

Pub Chains

Hospitality - Hotel Chains

Hotel Chains

Hospitality - Fast Food Chains

Fast Food Chains

Hospitality - Club & Venue Chains

Club & Venue
Chains

Hospitality - Restaurant Chains

Restaurant
Chains

Hospitality - Coffee Shop Chains

Coffee Shop
Chains

Hospitality - Entertainment Chains

Entertainment
Chains

Hospitality - Holiday Park Chains

Holiday Park
Chains

Hospitality - Car Park Chains

Car Park
Chains

Finally, you can wave goodbye to your mediocre Fire & Security provider

If your previous provider let standards drop over time. It probably looks like this...

Emergency calls go to voicemail. Prices can rise each year. And unexpected costs slipping onto invoices. All of which put extra strain on busy hospitality teams.

Fault lists stretching back months. Multiple vendors creating admin chaos... Complicating everything.

But now your hospitality chain doesn’t have to settle for awful service that makes your job harder.
Bryggen Eynde Amber Taverns Security Systems Maintenance for Hospitality Sector

The MAC Ethos: We listen because we actually care

MAC Security supports more than 100 Amber Taverns pubs across the UK, providing daily operational support when needed.

We're the transparent, family-oriented team that only promises what we can deliver. Our FIA-trained engineers can often spot and fix issues before you even know they exist – thanks to remote diagnostics.

We don’t lock panels to trap you or play the blame game – we’re here to make life easy for everyone involved.

So if your alarm won’t set at closing time, you have direct access to engineers who can resolve most issues, remotely, there and then - so your staff can go home on time.

 Even when closing time is 3am!

One point of contact for Fire, Security and Electrical

Let's talk... Call us now: 0121 271 0149
Or fill out the form to send us your enquiry. We'll get back to you ASAP!

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    Why you'll love working with MAC:
    • MAC Ethos: Honest partnerships that earn your trust
    • MAC Service: Technical excellence on tap
    • MAC Network: One contact, nationwide cover
    • Professional: Accredited & accountable
    Pub & Venue Safety: Two Critical Regulations You Need to Know

    1. Martyn’s Law (Terrorism (Protection of Premises) Act 2025)

    Martyn’s Law became UK legislation in April 2025, but it is not yet in force. The government has set a minimum 24-month implementation period before the new duties become legally binding.

    Once active, pubs, bars and venues will fall into two categories:

    • Standard Duty (200–799 people): venues will need proportionate procedures for evacuation, invacuation, lockdown and communication.
    • Enhanced Duty (800+ people): larger venues will require additional protective measures and a documented security plan.

    For hospitality operators, this means preparing simple, practical arrangements and ensuring staff understand what to do if an incident occurs.

    2. Fire Safety Law After Grenfell (FSO, Fire Safety Act & Building Safety Act)

    Fire safety regulation has strengthened significantly following the Second Grenfell Inquiry. For hospitality venues, this affects:

    • how Fire Risk Assessments are carried out
    • how alarms and suppression systems must be designed, installed and maintained
    • the quality of commissioning and maintenance documentation
    • the need for consistent building safety records (Golden Thread requirements)

    When MAC upgrades systems or takes over maintenance, fire alarms are checked against the current BS 5839-1 standard as part of meeting your obligations under the Fire Safety Order. Insurers may also consider system condition and compliance depending on the policy.

    Using a BAFE-registered provider - like MAC - helps ensure your fire systems meet recognised standards without unnecessary equipment replacement.

    If you’re unsure how these regulations affect your venues, get in touch - we’re here to help.

    What people are saying about MAC...

    Testimonial headshot
    I just wanted to let you know how pleased we were with the service we received from Lydia this morning. We were expecting both our intruder alarm and CCTV cameras to be checked in the annual visit as part of our regular subscription.

    Lydia was respectful, courteous and very professional and when I mentioned the CCTV cameras, she contacted the office, confirmed that we were covered and undertook the check even though she had been told the visit was only to cover the intruder alarm. 

    Clearly this was very helpful in removing the need for a separate visit and reflected a conscientious and customer focussed approach which is highly appreciated. Elaine and I felt that Lydia is a credit to your organisation, and we are grateful for her approach and help
    Leslie Williams

    Testimonial headshot
    Thanks to MAC security for securing my business! Camera quality & installation was fantastic at a great value. I would highly recommend Mark & Matt at MAC security. Nothing is too much for this lot!
    Dan Holden
    Business Owner

    Nationwide Cover, From Stourbridge to Scotland

    business security fabrication engineer in stourbridge

    MAC Network Serves Every Location

    The MAC Network supports commercial premises, school estates, MATs, hospitality groups and multi-site portfolios across the UK. It gives you one joined-up approach at every location - with consistent engineering standards, clear documentation and one team supporting everything from our Stourbridge HQ.

    We work with a small network of long-standing partners, ensuring dependable scheduling, clear communication and well-organised support wherever your sites are based.

    If an issue can’t be resolved remotely, we arrange the nearest qualified engineer.  You can expect the same call-out charge whether you're around the corner or up in Scotland.

    Multi-site organisations — from national hospitality groups to education estates to commercial portfolios — rely on the MAC Network to keep their Fire & Security systems running smoothly across all their locations.
    Serving Clients Across the UK
    Commercial Security Systems Stourbridge West Midlands

    Isn’t it time your Fire & Security setup made life simpler?

    When you’re responsible for several busy locations - whether schools, hospitality venues or commercial premises - Fire & Security can quickly become more complicated than it should be. Different systems, different contractors and different standards all competing for your attention.

    Issues take longer to resolve. Communication becomes fragmented. And the more sites you manage, the harder it becomes to keep everything operating consistently.

    That’s where a single, accountable partner makes all the difference - one team co-ordinating your Fire & Security across every site, so things run smoothly instead of slowing you down.

    System takeovers without the hassle

    Transitions are designed to be smooth and avoid downtime wherever possible. We survey your current systems, test compatibility with your existing equipment and explain every recommendation clearly.

    Where remote access is possible, your life becomes much easier - with many issues diagnosed and resolved quickly without a callout, saving you time and minimising disruption.

    If upgrades are needed, we’ll explain exactly why - and quote fairly every step of the way.
    Testimonial headshot
    We switched to MAC security a few years ago and have never looked back.

    All engineers are friendly and professional and deliver work of the highest standard... they give us a personal touch with every contact. Holly in the office is so helpful and efficient and MAC have sorted any issue out promptly and effectively and remotely where possible which is so convenient
    Zahir and Naseem Ahmed

    Finally, uncomplicated Fire & Security support

    When you call, you get a real person who listens, understands the issue and takes responsibility for getting it sorted.

    Our fixed-price Maintenance contracts stay fixed for the agreed term. MAC is BAFE SP203-1 accredited, NSI NACOSS Gold approved and our engineers are FIA Level 3 qualified. This is the kind of support that removes hassle, not creates it.

    We’re proactive too - identifying and fixing smaller issues before they grow into something that could interrupt your operations. And if something isn’t right, we take ownership and put it right quickly. No excuses. Just accountability.

    Ask us how much time, money and aggravation you'll save?

    Clients stay with MAC year after year because working with us simply feels easier. Straight answers. Clear expectations. One team that genuinely cares about keeping your systems operating properly across every site.

    Isn’t it time you removed Fire & Security from your to-do list - and put it into the hands of a team that takes ownership?

    Call us to arrange a site survey.
    Find out how MAC can help

    Case Study: Amber Taverns Transformation

    BEFORE: Staff Stuck on Site After 3am Because the Alarm Wouldn’t Set

    Across Amber Taverns’ estate, certain security issues were taking longer to resolve than they should.

    During late closing times - often around 3am after cashing up and clearing down - teams sometimes found the alarm wouldn’t set.

    That left them with two bad options:

    • wait on site for an engineer with no clear timeframe
    • leave the building at risk because the alarm couldn’t arm properly

    Over time, historic system quirks and older setup conditions made these situations more frequent and more disruptive..

    AFTER: Most Issues Fixed in Minutes With Remote Diagnostics 

    When Amber Taverns partnered with MAC, their late-night experience changed dramatically.

    Now, when a system fault appears during lock-up, MAC engineers can dial in and resolve most issues in a few minutes.

    And when a full fix needs a physical visit?

    The on-call MAC engineer provides a proper, safe temporary solution remotely. This keeps the site protected overnight, so staff aren’t waiting around at 3am. An engineer then attends, usually the next day, to complete the full repair.

    Amber Taverns 100+ pubs maintained by MAC across the UK

    The MAC Difference

    Amber Taverns benefit from:

    • Fast remote diagnostics wherever technically possible
    • Consistent support across all 100+ pubs
    • Clear communication, without back-and-forth
    • Aligned service standards, day or night

    And because we add remote access wherever the systems support it, many issues are resolved while management or staff are already off-shift - not stood in front of a panel at 3am.

    The Result...

    Amber Taverns tell us they love the difference. And continue to work with MAC because the support is reliable, responsive and easy to manage - keeping their nationwide estate running smoothly long after last orders.
    Find out how MAC can help YOUR hospitality chain
    Genuine Partnerships - HQ Demos show you how to solve challenges you didn't realise you could solve!

    HikCentral Professional (HCP): you'll be amazed at what's possible

    We don't just sell any old equipment. We'll start by showing you how this cutting-edge platform can transform operations and security for your sites

    Amber Taverns visited Hikvision's headquarters to see HikCentral Professional demonstrated. Most providers focus on brochures, but we prefer showing clients the technology in action

    We'll arrange manufacturer demos at the Hikvision HQ in Manchester. So you can see exactly how the technology works. And what it can do for your chain of sites. You'll be surprised and excited by what is possible.

    The visit confirmed how this technology can address operational challenges beyond traditional cameras and alarms.
    Ben Winston, Hikvision, Business Development Manager
    The strong partnership MAC Security has with Hikvision means clients can see the capabilities of the HCP platform for themselves. We can show you solutions to problems you didn’t realise were solvable!
    Ben Winston, Business Development Manager
    Hikvision, Manchester

    HCP in Action: Bodycam Evidence Management

    The Hikvision HQ visit revealed more than just system capabilities. Amber Taverns realised the bodycam option would solve security challenges at their pubs with door staff. MAC implemented body-worn cameras at required locations, integrated with the HikCentral evidence management system.

    Now security staff incidents are automatically recorded and stored for police investigations or insurance claims. If an incident occurs, Amber has video evidence available to support staff and assist with any investigation.

    This technology partnership continues evolving to solve real operational challenges

    Much more than installing CCTV... look what's possible when you embrace the whole HCP platform

    Loss Prevention Intelligence
    POS integration links every transaction to video footage. Search suspicious activities like frequent voids or after-hours register access. Exception reports flag unusual patterns before losses accumulate across multiple locations
    Operational Analytics
    People counting cameras measure footfall and dwell times. Heat mapping shows customer flow patterns. Queue detection optimizes staffing during peak periods. Transform security cameras into business intelligence tools
    Advanced Access Management
    ANPR cameras automate delivery vehicle access and track parking violations. Visitor management via video intercoms enables remote door control. Centralised credential management across all pub locations from a single platform.
    Staff Safety Solutions
    Body-worn cameras with live streaming capability. SOS alerts with GPS location tracking. Push-to-talk group communications for security teams. Real-time team co-ordination during incidents through mobile integration.
    Fire & Security for Club & Venue chains

    What happens if we have a security emergency at 3am?

    ‘We don’t leave your calls ringing’ – that’s not marketing talk, that’s how we run our service. During the day office phones first, then mobiles and then our virtual PA - so someone is available to pick up quickly.

    At night, on-call engineers are available to provide support, talk your team through the next steps, or access the system remotely where possible. We sort issues so your staff can finish up and go home without unnecessary delays.

    Can you really handle all our sites across the UK?

    Yes - we handle sites across the UK using our MAC Network of long-standing partners.

    When CMT Group asked "Can you deal with Essex, Somerset, Wigan, Scotland?" the answer was yes - because the infrastructure is already in place. We follow consistent processes, documentation and communication across every region, so all your sites get the same call-out charge, same quality standards - whether you're in Stourbridge, Scotland or anywhere nationwide.

    How do we know your pricing won't keep increasing?

    Many clients tell us their prices with larger nationals kept creeping ‘two, five, ten percent’ each year. We work differently – clear, transparent pricing without surprise increases mid-contract.

    Every equipment recommendation is explained so you always know what you’re paying for and why. As we often say at MAC: if we can take £100 off a job, we’ve charged £100 too much
    Serving Clients Across the UK
    Fire & Security for Car Park chains

    How do we know you won't let standards drop over time?

    Because we take the time to understand what’s going on and sort issues out properly. Bringing systems back to the right standard is a big part of what we do.

    It’s easier for everyone when your systems operate as they should - straightforward for you, straightforward for us.

    Our approach is simple: we do what we say we’ll do. We listen, we resolve issues, and we keep your systems operating properly. And if we make a mistake, we put it right quickly.

    How on earth do you prevent problems before they happen?

    Remote monitoring of system health

    We add remote access wherever technically possible, giving our engineers the ability to spot issues early and resolve many problems before they become disruptive.

    Our ARC partners send us system health reports, and we act proactively whenever needed. Proactive prevention beats reaction every time.

    What if we're stuck with our current provider's equipment?

    It’s usually not a problem.

    We specialise in takeovers and work with most systems. We'll assess what you've got, upgrade it for remote access and get everything working properly again.

    For equipment we install, we don’t lock panels - so you’re never tied to us. If you ever feel the need to leave, we make it easy.

    Do you really understand hospitality security needs?

    We support more than 100 Amber Taverns sites. They rely on us for late-night operations, licensing requirements, extended recording and day-to-day system support.

    When alarms won’t set at closing time, our engineers can often resolve issues remotely so your staff can finish up and go home.

    Why should hospitality venues call MAC?

    Hospitality venues call MAC because we offer an honest partnership, fair and transparent pricing, experienced FIA-qualified engineers and strong support for both 3pm and 3am issues.

    Through the MAC Network you get a structured approach, shared documentation style and consistent service levels across all your sites, with one point of contact and far less admin to juggle.
    Serving Clients Across the UK

    3 Reasons Why Our Clients Stay With Us Year After Year

    MAC Ethos

    1. Honest Partnership That Earns Your Trust: 


    To quote Mark McMaster, head of sales: "if I could take £100 off the job, I've charged £100 too much". That's not just our honest pricing philosophy, it's the MAC Ethos and why customers leave multinationals and come to us. We're honest, family-oriented and take the time to listen to your problems. Then quote fairly.

    One client was quoted nearly £1,000 by a sketchy competitor for door contact work we'd price at £150. They left immediately and have been with us 3 years now. Not only do we price correctly we ONLY recommend what you need.

    Our approach is simple: quote what’s fair, explain why you need it clearly and keep things straightforward.

    MAC Service

    2. Technical Excellence Always At Your Fingertips

    100+ pubs trust us with their 3pm and 3am emergencies because they know they can reach us when it matters. Our daytime multi-tier call-handling system is designed so your calls get picked up quickly: office phones → mobiles → virtual PA. And our on call engineers are available for your out-of-hours emergencies.

    And yes, that includes late-night issues when your team needs help at closing time.

    We keep our standards consistent. All our engineers are experienced and FIA-qualified and we add remote access wherever technically possible. This means many issues can be diagnosed and resolved quickly - often while while you sleep.

    MAC Network

    3. Nationwide Reach with Single-Point Accountability

    When CMT Group asked "Can you deal with Essex, Somerset, Wigan, Scotland?" we said "yes, of course" because the infrastructure is already in place.

    Our MAC Network - carefully chosen partners we've worked with for years - provides a structured approach, shared documentation style and the same call-out charge… Nationwide.

    You get one point of contact for your sites and far less admin to juggle. We’re here to make your life easier.

    Earning your trust and building a Fire & Security partnership that lasts the test of time!

    Responsive: Experienced engineers on call whenever you need us. 100+ pubs nationwide rely on our 3am response
    Accredited: BAFE and NSI Gold approved.Experienced engineers just a call away
    Honest and transparent: We don't lock out panels, so you’re not tied in. Instead, we make it easy if you ever choose to leave
    Committed: We won't promise the world and let you down. We deliver what we say we will
    Accountable: If there's an issue we hold our hands up and put it right. Fast
    Remote diagnostics: When technically feasible, we dial in, diagnose and fix most issues while you sleep. So your staff can go home
    Consistency: Multiple sites, one contact handles everything. Same quality. Same price, from Stourbridge to Scotland
    Predictable pricing: Fees fixed across the length of your Maintenance contract, no more "price creep" 
    Reliable: Sorting out the issues that build up when systems haven’t been maintained properly
    Build lasting partnerships: Because we exist to make your Fire and Security simple and painless
    Tell me more. How can MAC help us?
    No fuss - just straightforward support.
    Testimonial headshot
    We wanted a new intruder alarm on our store premises

    Hayley organised the installation at a date and time to suit, the install team arrived and... the work was completed before 10.30am and that included the clean up 

    I have no hesitation in recommending Mac Security Systems for a monitored alarm, they are an excellent, affordable and quality family run business
    Steve Jones
    Business Owner
    Testimonial headshot
    I have been a customer of MAC Security since the start way back in 2014 and still am as they are my family.

    The attention to detail and the equipment provided is second to none, the team are polite, efficient and knowledgeable and the service plans reasonable and thoroughly recommended.

    Don't go anywhere else!
    Kate Boswell

    One Call. Everything Sorted. Nationwide.

    Send us your contact details and a brief overview of what help you need. One of our experienced team members will get back to you ASAP 

      We use the information you provide to contact you about Fire & Security services. You may unsubscribe at any time. For more information, see our Privacy Policy.

      Call MAC now

      Phone us: 0121 271 0149

      Email: info@macsecuritysystems.co.uk

      Holly in Office. MAC Security Systems limited

      Emergency Call Outs

      Phone us: 0800 043 1880

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