MAC Security Systems

Commercial Security Systems From NSI Gold-Certified Specialists You Can Count On

Isn’t it time your Security Systems worked properly without the constant hassles?

Get one reliable partner for Intruder Alarms, CCTV, Access Control and Monitoring - with remote diagnostics that resolve many issues quickly, often without a site visit.

Available for daytime support and out-of-hours emergencies, across single sites or nationwide operations.

Contact us - we can help you
NSI Gold

NSI Gold

HikCentral Professional Qualified

HikCentral
Professional

Intruder Alarm installation and maintenance

Intruder
Alarms

Commercial CCTV Systems

CCTV
Systems

ANPR - Automatic Number Plate Recognition

ANPR

Access control and intercoms

Access Control
Intercoms

Gates & Barriers installation and maintenance

Gates &
Barriers

Fire & Security ARC Monitoring

ARC
Monitoring

Proactive Maintenance

Security System
Maintenance

Nationwide fire & security coverage in the UK

Nationwide
Coverage

One Phone Call For Your Fire & Security Needs

Isn’t it time to stop juggling multiple security providers and wondering who to call when something needs attention?

MAC handles Intruder Alarms, CCTV, Access Control, Gates & Barriers and 24/7 Monitoring — for single sites or nationwide operations. Expect multi-skilled engineers, consistent support and clear pricing that stays fixed for the length of your maintenance contract.

We support commercial sites, multi-site organisations and nationwide chains with the same standards, the same processes and the same level of care - from Stourbridge to Scotland.
Professional Intruder Alarm Installation in Stourbridge, West Midlands and nationwide

Intruder Alarms

Intruder Alarms for Single & Multi-Site Operations... Nationwide
MAC delivers the same NSI Gold design, installation and maintenance at the same transparent pricing... from Stourbridge to Scotland.

Genuine 24/7 support, scheduled maintenance and fast remote access to help keep your system doing its job without fuss.
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Commercial CCTV System Installation and Maintenance

CCTV Systems

CCTV System Installation & Management
Finally, all your commercial CCTV requirements are covered by one NSI Gold provider.

HikCentral manages multi-site CCTV systems - including those used by national chains. Remote diagnostics allow our engineers to resolve many camera issues quickly, often without a site visit.
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Access Control Systems Installation and Integration

Access Control

Access Control Designed to Work With Your Other Systems
With established integration expertise, your Access Control can be configured to work alongside your Intruder, CCTV and Fire systems - where technically suitable and compliant with current standards.

Expect us to listen, assess your needs and give clear guidance on the systems that best support your buildings and operations.
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Four Stones Gateway Trust - Worcestershire and Shropshire
I have excellent service for MAC security. From the moment they started, their team has been professional, attentive and responsive to our needs.

They always go above and beyond to ensure that everything is handled smoothly.

I couldn’t be more satisfied with their work and would definitely recommend them to others
David Cox, Premises Manager
The Four Stones Gateway Trust, Worcestershire
Gates & Barriers Installation and Maintenance in the West Midlands and nationwide

Automatic Gates & Barriers

Perimeter Security That Supports Your Safety Procedures
One phone call for Perimeter Security that can support lockdown alerts, evacuation and invacuation procedures - where suitable for your site and systems.

Suitable for commercial sites, schools, academies and hospitality venues looking to simplify perimeter security through one reliable provider.
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Commercial Security systems maintenance in the West Midlands and nationwide

Security System Maintenance

Proactive Security System Maintenance with Remote Diagnostics
Our HiKCentral-competent engineers use secure remote access to check system health, reset panels and resolve many issues quickly - often without a site visit.

This helps prevent minor faults turning into bigger disruptions across your operations.
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ARC Monitoring For Fire & Security Systems in Stourbridge, West Midlands and nationwide

ARC Monitoring

Professional Monitoring for Your Fire & Security Systems
We work with hand-picked NSI ARC Gold-accredited monitoring partners, providing 24/7 alarm handling and agreed response routes.

Their operators follow structured protocols and, with remote diagnostics, we can help identify developing issues early so they can be dealt with before they disrupt your operations.
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Businesses and multi-site organisations who value reliable commercial partnerships

Amber Taverns 220+ pubs maintained by MAC across the UKCMT GroupUPL Building Supplies4 Stones Multi Academy TrustLeigh Trust multi-academy trust in BirminghamBirmingham City CouncilDudley Metropolitan Borough CouncilSouth Staffordshire Council

What people are saying about MAC...

Testimonial headshot
I just wanted to let you know how pleased we were with the service we received from Lydia this morning. We were expecting both our intruder alarm and CCTV cameras to be checked in the annual visit as part of our regular subscription.

Lydia was respectful, courteous and very professional and when I mentioned the CCTV cameras, she contacted the office, confirmed that we were covered and undertook the check even though she had been told the visit was only to cover the intruder alarm. 

Clearly this was very helpful in removing the need for a separate visit and reflected a conscientious and customer focussed approach which is highly appreciated. Elaine and I felt that Lydia is a credit to your organisation, and we are grateful for her approach and help
Leslie Williams

Testimonial headshot
Thanks to MAC security for securing my business! Camera quality & installation was fantastic at a great value. I would highly recommend Mark & Matt at MAC security. Nothing is too much for this lot!
Dan Holden
Business Owner

How MAC's Proactive Security Management Keeps Your Systems Running Smoothly

Security systems don’t fail overnight - issues often build gradually. Small faults accumulate, settings drift and, without consistent oversight, performance can start to dip. That’s why MAC’s approach is built around proactive monitoring, clear processes and remote access that lets us stay ahead of developing problems.

We receive automated reports from your systems, giving us early visibility of communication faults, signal issues or device alerts.

That Intruder Alarm communication warning? We can investigate it remotely and plan the right intervention before it disrupts your site.

A CCTV camera showing reduced signal quality? We can look into it before it affects your coverage.

Our engineers are competent in HiKCentral, Texecom and Paxton systems and work under our NSI Gold-certified processes. Using secure remote access, they review system health, apply updates where suitable and troubleshoot issues without interrupting your operations.

When an on-site visit is needed, it’s planned with full awareness of your system’s recent activity and configuration, so issues are resolved efficiently.

MAC’s method is simple: structured processes, consistent monitoring and remote capability built into every installation from day one. It’s a proactive way of working that helps keep your security infrastructure steady, reliable and ready for daily operations.
Commercial Security Systems Stourbridge West Midlands

One Expert Security Partner That Earns Your Trust

When you bring a site over to MAC, we enable remote access where suitable, carry out detailed system checks and make sure everything is set up for consistent, reliable operation from the start. It means future issues can be investigated quickly, and many can be resolved without waiting for an engineer to attend.

Some new customers told us they previously paid extra for features or support they assumed were included - especially remote access or mid-contract adjustments.

They come to MAC wanting clarity, so our pricing stays fixed for the length of your maintenance agreement, with no unexpected add-ons.

Across multi-site operations, we keep your standards aligned - same processes, same reporting, same structured approach wherever you are in the UK. With one point of contact who understands your operation and your systems, managing your security becomes straightforward rather than fragmented.

That’s why organisations choose MAC as their long-term partner: steady support, consistent standards and a methodical approach that keeps your systems working the way they should.

One point of contact for Fire, Security and Electrical

Let's talk... Call us now: 0121 271 0149
Or fill out the form to send us your enquiry. We'll get back to you ASAP!

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    Why you'll love working with MAC:
    • MAC Ethos: Honest partnerships that earn your trust
    • MAC Service: Technical excellence on tap
    • MAC Network: One contact, nationwide cover
    • Professional: Accredited & accountable

    How Remote Diagnostics Makes A HUGE Difference

    Remote diagnostics allow us to securely access your Intruder, CCTV and Access Control systems to review alerts, adjust settings and investigate faults without needing to attend site. Using platforms such as Texecom’s SmartCom/DualCom, HikCentral cloud management and Paxton’s secure remote portal, we can look into many issues quickly and keep your systems operating smoothly - where remote access is technically suitable.

    Some customers tell us they notice the difference most during out-of-hours alerts. One described a 3am alarm activation that we were able to review remotely and talk them through there and then - before switching to MAC, they said they would have had to wait until the morning.

    Remote access also means engineers arrive with full visibility of recent alerts, device status and system history when a site visit is needed. This makes on-site work faster, more accurate and less disruptive for your team.

    Businesses and multi-site organisations say this approach reduces downtime, avoids repeated callouts and keeps their security running more predictably across all their locations. It’s a practical, structured way of working that forms a core part of the MAC Service.

    Commercial Security System Standards and Why They Matter

    Commercial Security Systems need to comply with the relevant British Standards to support effective protection and help ensure your organisation meets its operational and insurance requirements. Standards such as BS EN 50131 for Intruder Alarms, BS 8418:2021 for detector-activated CCTV Systems and BS EN 60839 for Access Control set out how systems should be designed, installed and maintained.

    CCTV and Access Control systems must also be operated in compliance with the Data Protection Act 2018 and UK GDPR, particularly around how personal data is captured, stored and accessed.

    Many insurers look for evidence that systems are designed and maintained to recognised standards and may take this into account when assessing claims or carrying out audits. Consistent documentation, maintenance reports and system logs all support good practice.

    Following these standards also helps ensure your systems remain predictable, reliable and easier to maintain across multi-site operations.

    MAC Security is NSI Gold-certified for the design, installation and maintenance of Intruder Alarms, CCTV Systems and Access Control Systems.

    Our work is independently audited against these standards, and we also hold manufacturer-specific competencies including Texecom-trained Intruder Alarm installation, HikCentral expertise for multi-site CCTV management and Paxton Gold Partner status for Access Control integration.

    This structured approach underpins everything we do - from new system installation, through scheduled Security System Maintenance, to professional ARC Monitoring. It helps ensure every site benefits from consistent standards, clear documentation and reliable ongoing support.

    Fire & Security approvals, qualifications, memberships & partnerships

    NSI Goldfire safety - mac security bafe accreditationFIA - Fire Industry AssociationHikCentral Professional QualifiedPaxton Gold Partner - MAC Security SystemsSALTO_inspired_access_LOGO
    Commercial Security System installations Stourbridge West Midlands

    Can one company handle all our Commercial Security Systems?

    Yes. MAC manages Intruder Alarms, CCTV Systems, Access Control, Automatic Gates and Barriers and Monitoring through one coordinated service. We follow the same NSI Gold-certified processes across every discipline, which means your systems are designed, installed and maintained in a consistent way across all your sites.

    Many organisations choose to consolidate everything with one provider because it reduces the day-to-day admin burden. Instead of juggling multiple contracts and different support numbers, you have one point of contact, one emergency number for out-of-hours alerts and one aligned set of maintenance schedules.

    Having a single partner also avoids duplicated visits and helps ensure the different parts of your security works together properly.

    What qualifications should Commercial Security System providers actually have?

    NSI Gold certification is the premier standard for UK security system providers, covering the design, installation and maintenance of Intruder Alarms, CCTV and Access Control systems. This requires regular third-party auditing verifying compliance with British Standards including BS EN 50131 for Intruder Alarms and BS 8418:2021 for CCTV systems.

    But certifications only matter when they’re backed by real operational reliability. Some organisations tell us their previous providers struggled with communication or slow fault resolution. MAC combines NSI Gold compliance with manufacturer-specific qualifications: Texecom specialists for 95% of intruder installations, engineers trained on HikCentral for multi-site CCTV management and Paxton Gold Partners for access control integration.

    This means our engineers design systems around your actual operational requirements rather than defaulting to unnecessary equipment, maintain installations to manufacturer standards to preserve warranty eligibility and troubleshoot accurately using platform diagnostics rather than relying on trial-and-error swaps.

    How do we ensure our Security Systems meet insurance requirements?

    Commercial insurers typically require intruder alarms meeting Grade 2 or 3 standards under BS EN 50131, professionally monitored through NSI Gold or SSAIB-approved alarm receiving centres. CCTV systems involved in detector-activated monitoring should comply with BS 8418:2021. Insurers may take system compliance into account when assessing claims, depending on the policy wording.


    MAC’s NSI Gold certification supports installations that align with recognised insurer expectations, and we provide the documentation insurers typically request. We design systems appropriate to your actual risk level rather than defaulting to unnecessary equipment or leaving gaps that could affect compliance..

    For multi-site operations, consistent security standards across every location mean no surprises during audits. We maintain detailed documentation of system specifications, maintenance schedules, and compliance certificates for every site - the paperwork insurers ask for during reviews or after incidents.
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    Commercial Security System installations nationwide

    Can you provide consistent Security System services across multiple UK locations?

    Yes, through MAC's nationwide network operating to our standards. Whether you're managing three sites or 100+ pubs across the UK, you get the same engineers working under our NSI Gold-certified processes, the same honest pricing, and 24/7 support through our multi-stage call-handling system..

    This consistency matters operationally. Co-ordinating multiple security providers across sites means different maintenance schedules, different emergency numbers, different pricing structures, different response times - your admin team reconciling regional variations while you try to keep standards aligned across locations.

    MAC removes this complexity. Same call-out charge in Stourbridge or Scotland - no postcode lottery. One emergency number reaches engineers who can dial in remotely to any site, fixing many issues without travel delays. Consistent maintenance standards mean you're not wondering which locations have fallen behind. One contract, one point of accountability, one relationship with engineers who understand your complete operation.

    Different sectors have specific security requirements MAC understands thoroughly.
    • Hospitality operations often require extended CCTV retention periods (e.g., 180 days where specified).
    • Educational facilities require Access Control integration with lockdown alert systems and safeguarding-compliant camera coverage.
    • Retail environments benefit from intelligent video analytics preventing theft and monitoring customer flow patterns.
    • Industrial sites need perimeter protection integrated with Access Control to prevent unauthorised entry to restricted areas.
    MAC’s sector expertise ensures your Security Systems support the compliance expectations and operational needs unique to your business type.

    Can you take over our existing Security Systems from another provider?

    Absolutely. Many organisations tell us they moved to MAC after struggling with slow responses, rising costs or standards drifting over time, with unresolved faults building up and no clear plan to get systems back on track. We specialise in Security System takeovers, getting everything operating the way it should.

    Our takeover process starts with a comprehensive system survey identifying existing faults and any compliance gaps or issues that haven’t been addressed. We configure remote access into every system where technically possible, giving us the ability to diagnose and often resolve issues without waiting for an engineer to attend.

    Here’s more of the MAC ethos: we keep control panels accessible - no lock-ins or hidden restrictions. If you ever decide to leave, we make it easy. But clients tell us they stay because when you have a security partner who can look into out-of-hours alerts, resolve issues remotely and price work transparently, you stop looking for alternatives.

    What Is Martyn's Law and How Do Your Security Systems Help Us Comply?

    Martyn’s Law - the Terrorism (Protection of Premises) Act 2025 - is new UK legislation designed to improve how publicly accessible premises and events prepare for, and respond to, the risk of a terrorist attack.

    Named after Martyn Hett, who died in the 2017 Manchester Arena attack, the Act became law on 3 April 2025. The government has announced an implementation period of at least 24 months before the new duties come into force.

    Who it applies to (under the Act):

    • Standard duty premises: where it is reasonable to expect between 200 and 799 people to be present at the same time.
    • Enhanced duty premises: where it is reasonable to expect 800 or more people to be present, or certain qualifying events at that scale.
    What premises will need to do once the Act is in force:Assess the risk of a terrorist attack, put proportionate public protection procedures in place (evacuation, invacuation, lockdown and communication) and keep these arrangements under review. The focus is on improved preparedness, faster decision-making and better coordination in an emergency.

    How Security Systems help:
    Professional Security Systems don’t replace your legal duties under Martyn’s Law, but they can support many of the protective measures you’re expected to consider. CCTV (including analytics or ANPR) helps with monitoring and evidential capture, Intruder Alarms highlight unauthorised access, Access Control restricts who can enter sensitive areas, and physical barriers help manage crowd movement and protect vulnerable points.

    Used properly, these systems can support earlier threat detection, assist with lockdown or invacuation procedures and improve communication during an incident. Where appropriate, ARC monitoring adds 24/7 oversight that can be built into your wider emergency response plans.

    Working towards compliance:
    Once the Act is in force, those responsible for premises will be expected to show they have thought about the risk from terrorism and taken proportionate steps in response. Working with accredited providers, ensuring systems are correctly designed, installed and maintained, and integrating your security systems with clear procedures and staff training will all help demonstrate a serious, structured and operationally sound approach to Martyn’s Law

    Contact us - we can help you
    Commercial Security System maintenance Stourbridge West Midlands

    Why choose MAC Security for Commercial Security System services?

    Three fundamental differences separate MAC from typical security providers: we answer quickly, we resolve many issues remotely before they disrupt operations and our pricing structure stays clear and consistent throughout your contract.

    Many organisations tell us they moved to MAC after struggling with slow responses, rising costs or standards drifting over time - including out-of-hours alerts that weren’t looked into until much later. MAC was built specifically to solve these relationship and reliability gaps.

    Our engineers work under our NSI Gold-certified processes and can dial in remotely 24/7 where systems support it. Clients often mention situations like a 3am alarm activation where we were able to review it remotely and guide them through what was happening straight away. Our monitoring systems also help us spot developing faults early so we can intervene before they escalate.

    Our pricing integrity is simple: the MAC Ethos is if we could take £100 off the job, we’ve charged £100 too much. It keeps our pricing transparent, consistent and free from surprises. No in-contract price increases - the rate you agree at the start is the rate you keep, unless you change the scope of work.

    What should we budget for Commercial Security System services?

    Investment depends on site size, risk level, and system complexity. Small office basic Intruder Alarm with Monitoring typically ranges from around £800-1,500 installed.

    Multi-site retail operations with CCTV, Access Control, and Monitoring range from £3,000-8,000 per location depending on coverage requirements.

    MAC provides fixed-price quotes with no hidden charges – comprehensive site surveys identify exact requirements before any commitment.

    Instead of quoting low and adding extras later, we provide fully costed proposals that include everything required for reliable, compliant operation. Your agreed contract rate remains fixed for the full term.

    For multi-site operations, economies of scale apply. Consistent specifications across locations reduce per-site costs while maintaining identical security standards nationwide. We design systems around your actual risk level rather than defaulting to unnecessary equipment or leaving gaps that may not meet insurer expectations.
    Contact us - we can help you

    Quality Fire & Security equipment we work with day in, day out!

    PaxtonAjax SystemsOrisecAviglonPyronixHoneywellKentecAdvancedApolloHochikiTexecomHikvision

    Earning your trust and building a Fire & Security partnership that lasts the test of time!

    Responsive: Experienced engineers on call whenever you need us. 100+ pubs nationwide rely on our 3am response
    Accredited: BAFE and NSI Gold approved.Experienced engineers just a call away
    Honest and transparent: We don't lock out panels, so you’re not tied in. Instead, we make it easy if you ever choose to leave
    Committed: We won't promise the world and let you down. We deliver what we say we will
    Accountable: If there's an issue we hold our hands up and put it right. Fast
    Remote diagnostics: When technically feasible, we dial in, diagnose and fix most issues while you sleep. So your staff can go home
    Consistency: Multiple sites, one contact handles everything. Same quality. Same price, from Stourbridge to Scotland
    Predictable pricing: Fees fixed across the length of your Maintenance contract, no more "price creep" 
    Reliable: Sorting out the issues that build up when systems haven’t been maintained properly
    Build lasting partnerships: Because we exist to make your Fire and Security simple and painless
    Tell me more. How can MAC help us?
    No fuss - just straightforward support.
    Testimonial headshot
    We wanted a new intruder alarm on our store premises

    Hayley organised the installation at a date and time to suit, the install team arrived and... the work was completed before 10.30am and that included the clean up 

    I have no hesitation in recommending Mac Security Systems for a monitored alarm, they are an excellent, affordable and quality family run business
    Steve Jones
    Business Owner
    Testimonial headshot
    I have been a customer of MAC Security since the start way back in 2014 and still am as they are my family.

    The attention to detail and the equipment provided is second to none, the team are polite, efficient and knowledgeable and the service plans reasonable and thoroughly recommended.

    Don't go anywhere else!
    Kate Boswell

    One Call. Everything Sorted. Nationwide.

    Send us your contact details and a brief overview of what help you need. One of our experienced team members will get back to you ASAP 

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      Call MAC now

      Phone us: 0121 271 0149

      Email: info@macsecuritysystems.co.uk

      Holly in Office. MAC Security Systems limited

      Emergency Call Outs

      Phone us: 0800 043 1880

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