BAFE Certified Fire Alarm Maintenance on a Fixed Fee Contract

FIA trained engineers provide your 6-monthly BS 5839 compliant servicing. Prevents faults BEFORE they disrupt your operations.

Free special inspection, when we take your system on. Nationwide coverage. And you'll love the fixed-term pricing with no annual increases

Get your Fire Alarm Maintenance on a fixed fee contract

Professional Fire Alarm Maintenance with the accreditations insurers and regulators expect

NSI Gold Fire

BAFE
SP203-1

FIA

Fire Alarm
Maintenance

Proactive Fault
Prevention

Fixed Fee
Contracts

Free Takeover
Inspection

Nationwide
Coverage

24/7
Support

Is Your Fire Alarm Maintenance Unreliable and/or Broken?

Your Fire Alarm system should work silently in the background. Unnoticed until it does its job. But if your current Maintenance provider is using under-qualified engineers who don't understand BS 5839 requirements, you're not getting the professional Fire Safety Maintenance most insurers demand.

Often they allow system faults to pile up, month after month, while their annual price increases strains your budget. And their service deteriorates further...

You see unresolved system issues become operational headaches. Hidden charges add up. Your insurance documentation hangs in the balance without proper Maintenance documentation. And there's no accountability

Fire Alarm Maintenance Services West Midlands and Nationwide in the UK

MAC Security: What Professional Fire Alarm Maintenance Looks Like

With MAC Security's team it's VERY DIFFERENT. Expect professional engineers to provide 6-monthly professional servicing that helps identify and resolve issues before they disrupt your operations. Fixed fee contracts that remove budget uncertainty without annual increases, while your documentation supports the compliance evidence your insurers expect.

Every system takeover includes a free inspection that many competitors charge separately for. Routine Maintenance, compliance documentation and any issues are handled with one phone call. Nationwide! So your Fire Alarm systems work exactly as they should: silently, reliably, professionally maintained.

One point of contact for Fire, Security and Electrical

Let's talk... Call us now: 0121 271 0149

Or fill out the form to send us your enquiry. We'll get back to you ASAP!

Why you'll love working with MAC:

MAC Ethos: Honest partnerships that earn your trust
MAC Service: Technical excellence on tap
MAC Network: One contact, nationwide cover
Professional: Accredited & accountable

Maintenance and BS 5839-1 Compliance Made Simple

Fire Alarm Maintenance follows BS 5839-1:2025 and is enforced through the Regulatory Reform (Fire Safety) Order 2005. All commercial Fire Detection systems must be "adequately maintained" by Competent Persons. Professional servicing every 6 months supports legal compliance and keeps your insurance company happy.

The Responsible Person holds legal duty to ensure Maintenance meets British Standards. BAFE SP203-1 certified companies have proven competence with skilled engineers who understand Fire Systems properly - minimising false alarms and using genuine spares.

Our FIA trained engineers work to BAFE requirements. We'll handle all your Maintenance documentation to support your legal and insurance obligations. Single sites or multi-site chains - our systematic approach removes the uncertainty around your Fire Safety obligations.

Contact MAC for professional Maintenance nationwide, from Stourbridge to Scotland.

Fire & Security approvals, qualifications, memberships & partnerships

Common Fire Alarm Problems We Tackle BEFORE They Ruin Your Day

False Alarms and Causes

Often triggered by dust buildup, steam from kitchens or oversensitive detectors in wrong locations. Our engineers clean sensors during Maintenance and adjust sensitivity settings where needed.

If false alarms are disrupting your operations regularly, we identify root causes and recommend fixes such as detector relocations or type changes.

System Faults and Warning Lights

Intermittent beeping, amber warning lights on panels or devices not responding during weekly tests indicate growing problems your Responsible Person MUST address.

Our FIA trained engineers diagnose fault codes, replace faulty components and update your system programming. Early detection prevents complete system failures during emergencies.

Four Stones Gateway Trust - Worcestershire and Shropshire

I have excellent service for MAC security. From the moment they started, their team has been professional, attentive and responsive to our needs.

They always go above and beyond to ensure that everything is handled smoothly.

I couldn’t be more satisfied with their work and would definitely recommend them to others

David Cox, Premises Manager

The Four Stones Gateway Trust, Worcestershire

Battery and Power Supply Issues

Backup batteries deteriorate over time, leading to low battery warnings and potential system shutdown during power cuts.

We test battery voltage during every service visit and replace units before they fail.

Proper power supply Maintenance ensures your system works when mains power fails.

Documentation and Compliance

Incomplete Maintenance records, missing certificates or outdated system drawings create insurance and legal compliance headaches that nobody wants.

With MAC you can expect complete BS 5839 documentation, update system records and all your certification meeting current standards. Proper documentation protects your business from compliance issues.

When Professional Fire Alarm Maintenance Works It Looks Like This...

Step 1: Pre-Visit Planning and System Review

We review your system records and previous Maintenance reports before arrival. This preparation ensures our FIA trained engineers bring appropriate test equipment and replacement components. Efficient visits minimises disruption to your business operations.

Step 2: Visual Inspection and Physical Condition Assessment

Every detector, call point, sounder and control panel gets checked for physical damage, correct positioning, and environmental factors. We identify potential problems like dust build-up, damaged devices, or obstructions that could affect system performance during emergencies.

Step 3: Functional Testing and Device Verification

Each system component gets individually tested using specialist equipment to verify proper operation. Smoke detectors, heat sensors, manual call points, and sounders must respond correctly. Any device failing tests gets flagged for immediate replacement or repair.

Step 4: Control Panel Diagnostics and Programming Check

The Fire Alarm control panel receives comprehensive testing including fault simulation, backup battery performance, and communication links. We verify all programming settings, zone configurations, and peripheral device connections operate as designed.

Step 5: Documentation Review and Record Updates

All Maintenance activities get recorded with device locations, test results, and any remedial work completed. We update your system drawings, provide BS 5839 compliant certification, and ensure all documentation meets insurance and legal requirements.

Step 6: Fault Resolution and Component Replacement

Any identified problems get resolved during the visit where possible. Faulty components get replaced with genuine manufacturer parts, programming updates applied, and system functionality restored to full operational status before we leave.

Step 7: Post-Service Review and Next Steps Planning

We discuss findings with your Responsible Person, explain any recommendations for system improvements, and schedule the next Maintenance visit. You receive comprehensive documentation and our emergency contact details for any issues between visits.

I want professional Fire Alarm Maintenance

fire alarm maintenance requirements west midlands

3 Reasons Our Clients Stay With Us Year After Year

Fire & Security Partnerships that earn your trust

Honest Partnership That Keeps Pricing Fair

"If I could take £100 off the job, I've charged you £100 too much" - honest pricing is one reason customers leave multi-nationals for us.

We're transparent, family-oriented and actually listen to solve your Fire & Security problems.

One commercial client was quoted nearly £1,000 by a large national for work we'd charge £150 for. They've been with us 3 years and counting.

Sleep soundly: Transparent costs with no surprises, honest equipment recommendations, genuine partnerships that last

Technical Excellence At Your Fingertips

100+ Amber Taverns venues trust us with 3am emergencies because we're setup to respond rapidly.

Where service levels can slip with other providers, our multi-layer call-handling system: office phones → mobiles → virtual PA — means we're available, day and night.

Our engineers are multi-skilled and hold FIA Level 3 qualifications. And, where it’s technically possible, all your sites get remote access so issues can be diagnosed quickly.

Drastically reduced risk of: Missed emergency response, under-qualified engineers or standards slipping over time

Nationwide Fire & Security reach and accountable

Nationwide Coverage with One Point of Contact

When CMT Group asked "Can you deal with Essex, Somerset, Wigan, Scotland?" we said "Of course".

One phone call for our MAC Network of trusted partners,. Same quality work and the same call-out charge... nationwide.

For nationwide pub chains, academy trusts and commercial sites you avoid the usual admin chaos

True accountability: Multiple sites, one contact. We'll hold our hands up and fix any mistakes

Responsive support when you need it - contact us

Businesses and multi-site organisations who value reliable commercial partnerships

Commercial Security Systems Stourbridge West Midlands

Isn’t it time your Fire & Security setup made life simpler?

When you’re responsible for several busy locations - whether schools, hospitality venues or commercial premises - Fire & Security can quickly become more complicated than it should be. Different systems, different contractors and different standards all competing for your attention.

Issues take longer to resolve. Communication becomes fragmented. And the more sites you manage, the harder it becomes to keep everything operating consistently.

That’s where a single, accountable partner makes all the difference - one team co-ordinating your Fire & Security across every site, so things run smoothly instead of slowing you down.

System takeovers without the hassle

Transitions are designed to be smooth and avoid downtime wherever possible. We survey your current systems, test compatibility with your existing equipment and explain every recommendation clearly.

Where remote access is possible, your life becomes much easier - with many issues diagnosed and resolved quickly without a callout, saving you time and minimising disruption.

If upgrades are needed, we’ll explain exactly why - and quote fairly every step of the way.

We switched to MAC security a few years ago and have never looked back.

All engineers are friendly and professional and deliver work of the highest standard... they give us a personal touch with every contact. Holly in the office is so helpful and efficient and MAC have sorted any issue out promptly and effectively and remotely where possible which is so convenient

Zahir and Naseem Ahmed

Finally, uncomplicated Fire & Security support

When you call, you get a real person who listens, understands the issue and takes responsibility for getting it sorted.

Our fixed-price Maintenance contracts stay fixed for the agreed term. MAC is BAFE SP203-1 accredited, NSI NACOSS Gold approved and our engineers are FIA Level 3 qualified. This is the kind of support that removes hassle, not creates it.

We’re proactive too - identifying and fixing smaller issues before they grow into something that could interrupt your operations. And if something isn’t right, we take ownership and put it right quickly. No excuses. Just accountability.

Ask us how much time, money and aggravation you'll save?

Clients stay with MAC year after year because working with us simply feels easier. Straight answers. Clear expectations. One team that genuinely cares about keeping your systems operating properly across every site.

Isn’t it time you removed Fire & Security from your to-do list - and put it into the hands of a team that takes ownership?

Call us to arrange a site survey.

Find out how MAC can help

Your Fire Alarm Maintenance Questions Answered

How often should Fire Alarms be professionally serviced?
What happens if I skip professional Fire Alarm Maintenance?
Can our staff handle Fire Alarm Maintenance internally?
What's included in a professional Fire Alarm service?
How much does Fire Alarm Maintenance cost?
What makes BAFE certification important for Maintenance?
Why choose MAC Security for Fire Alarm Maintenance?

Professional fire alarm maintenance Stourbridge West Midlands UK

Fire Alarm maintenance Stourbridge West Midlands nationwide

How often should Fire Alarms be professionally serviced?

BS 5839-1:2025 recommends that commercial Fire Alarm systems are professionally serviced at intervals not exceeding six months by a competent person. Many duty holders choose a BAFE-certified company to demonstrate competence. Following these intervals helps you meet your legal duties and aligns with typical insurer expectations.

What happens if I skip professional Fire Alarm Maintenance?

Your system becomes non-compliant with BS 5839, potentially invalidating your insurance cover.

Unresolved faults accumulate, increasing false alarm risks and system failure chances. The Responsible Person faces legal liability if something happens and your fire maintenance obligations aren't met.

Can our staff handle Fire Alarm Maintenance internally?

Weekly testing can be done in-house, sure. But professional servicing should be carried out by a competent person with specialist Fire Alarm knowledge. Many businesses choose BAFE-certified companies because third-party certification is a recognised way to demonstrate competence. BS 5839 specifically requires that Maintenance is carried out by competent persons.

Get professional help with your Fire Alrm system maintenance

Professional Fire Alarm maintenance Stourbridge West Midlands nationwide

What's included in our professional Fire Alarm service?

Complete system inspection, individual device testing, control panel diagnostics, backup battery checks, documentation updates and fault resolution. You receive BS 5839 compliant certification and Maintenance records for your insurance and legal requirements. So your Responsible Person can show due diligence.

How much does your Fire Alarm Maintenance cost?

Costs vary by system size and complexity, but our fixed fee contracts are designed to remove budget surprises – clear pricing with no hidden extras during the term.

And don't forget the FREE special inspection when we take your system on. Something many providers charge for!

What makes BAFE certification so important for Maintenance?

BAFE SP203-1 certification is independent evidence of our competence and quality processes. It helps your Responsible Person demonstrate due diligence. That is, they’ve chosen a provider who works to recognised standards.

Why choose MAC Security for Fire Alarm Maintenance?

We never miss your call, provide fixed fee contracts with no annual increases and offer free takeover inspections when you switch to us. Our FIA trained engineers work within BAFE requirements, delivering professional Maintenance nationwide from Stourbridge to Scotland.

Get professional help with your Fire Alrm system Maintenance

Quality Fire & Security equipment we work with day in, day out!

Because your Fire Protection doesn't end with alarms...

Supporting your Fire Strategy with services that help you meet your legal duties and maintain a safe, compliant building.

I want a professional Fire Alarm installation

Professional Fire Alarm Maintenance – Your Quick Reference

BS 5839-1:2025 Compliant to BAFE SP203-1 - Servicing every 5–7 months by qualified professionals ensures complete legal and insurance compliance

Fixed Fee Contracts - No annual price increases, full transparency, and budget certainty year after year

FIA Trained Engineers - Every MAC Maintenance engineer holds FIA Level 3 qualification as per our certified BAFE operations

Weekly Testing Support - We train your staff on correct weekly manual call point testing procedures to maintain compliance

Accurate System Timing - Control panel clock accuracy verified and corrected at every service visit

Delighted Insurance Company - You receive complete BS 5839 certification and documented Maintenance reports

Modification Logs - Every system update and configuration change fully recorded for traceability

Battery & Power Reliability - Backup battery voltage tested and replaced where necessary at each visit

Device-Level Testing - Comprehensive testing of ALL individual fire detection and alarm components using specialist tools

Prompt Fault Resolution - Faults resolved during the same visit whenever possible, using genuine manufacturer parts

24/7 Response - From Stourbridge to Scotland, we never miss your call... real engineers, real expertise, real coverage

Bottom Line: Professional servicing, compliance and transparent contracts. MAC protects your business from downtime, fines and insurance companies that don't want to pay out. That’s the MAC Service trusted by over 100 Amber Taverns pubs.

Contact MAC for professional Fire Alarm Maintenance at a fair cost

Nationwide Cover, From Stourbridge to Scotland

business security fabrication engineer in stourbridge

MAC Network Serves Every Location

The MAC Network supports commercial premises, school estates, MATs, hospitality groups and multi-site portfolios across the UK. It gives you one joined-up approach at every location - with consistent engineering standards, clear documentation and one team supporting everything from our Stourbridge HQ.

We work with a small network of long-standing partners, ensuring dependable scheduling, clear communication and well-organised support wherever your sites are based.

If an issue can’t be resolved remotely, we arrange the nearest qualified engineer. You can expect the same call-out charge whether you're around the corner or up in Scotland.

Multi-site organisations — from national hospitality groups to education estates to commercial portfolios — rely on the MAC Network to keep their Fire & Security systems running smoothly across all their locations.

Serving Clients Across the UK

Earning your trust and building a Fire & Security partnership that lasts the test of time!

Responsive: Experienced engineers on call whenever you need us. 100+ pubs nationwide rely on our 3am response

Accredited: BAFE and NSI Gold approved.Experienced engineers just a call away

Honest and transparent: We don't lock out panels, so you’re not tied in. Instead, we make it easy if you ever choose to leave

Committed: We won't promise the world and let you down. We deliver what we say we will

Accountable: If there's an issue we hold our hands up and put it right. Fast

Remote diagnostics: When technically feasible, we dial in, diagnose and fix most issues while you sleep. So your staff can go home

Consistency: Multiple sites, one contact handles everything. Same quality. Same price, from Stourbridge to Scotland

Predictable pricing: Fees fixed across the length of your Maintenance contract, no more "price creep"

Reliable: Sorting out the issues that build up when systems haven’t been maintained properly

Build lasting partnerships: Because we exist to make your Fire and Security simple and painless

Tell me more. How can MAC help us?

No fuss - just straightforward support.

We wanted a new intruder alarm on our store premises

Hayley organised the installation at a date and time to suit, the install team arrived and... the work was completed before 10.30am and that included the clean up

I have no hesitation in recommending Mac Security Systems for a monitored alarm, they are an excellent, affordable and quality family run business

Steve Jones

Business Owner

I have been a customer of MAC Security since the start way back in 2014 and still am as they are my family.

The attention to detail and the equipment provided is second to none, the team are polite, efficient and knowledgeable and the service plans reasonable and thoroughly recommended.

Don't go anywhere else!

Kate Boswell

One Call. Everything Sorted. Nationwide.

Send us your contact details and a brief overview of what help you need. One of our experienced team members will get back to you ASAP

Call MAC now

Phone us: 0121 271 0149

Email: info@macsecuritysystems.co.uk

Holly in Office. MAC Security Systems limited